The transformative effect of AI on risk, CX and analytics
Experian research conducted by Forrester Consulting

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In an era defined by economic shifts, regulatory complexities, and the demand for improved customer experiences, businesses are facing unprecedented challenges. Experian’s latest report delves into the transformative impact of Artificial Intelligence (AI) on risk management, customer experiences, and data analytics.

Our comprehensive research, conducted in collaboration with Forrester Consulting, surveyed 889 business leaders in the Financial Services and Telco sectors across 10 countries. We explored how AI is reshaping decision-making, risk assessment, and customer interactions. This report uncovers the opportunities and challenges that AI presents, and how it’s reshaping industries on a global scale.

Here are some key findings from the report:

of the survey respondents believe that AI is providing them with a competitive advantage.

AI adopters believe it has fundamentally transformed their organization.

of respondents have a comprehensive AI risk management program in place.

of those already using AI find that their productivity gains have offset the initial cost.


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